Privacy Policy

Last updated: November 9, 2026

Wholesale Hardwoods, LLC (“Wholesale Hardwoods,” “we,” “us,” or “our”) is a family-owned hardwood flooring supplier based in Austin, Texas. This Privacy Policy explains how we collect, use, share, and protect your information when you visit wholesalehardwoods.net (the “Site”), fill out one of our forms, call or text us, or otherwise do business with us. By using the Site or contacting us, you agree to the practices described in this policy.

Information We Collect

Information you give us. When you request a quote, book a call, or contact us, we may collect:

Your first and last name
Your email address and phone number
Your business name (for contractors)
Your ZIP code or delivery address, if you want shipping included in a quote
Your preferred contact method and the best time to reach you
Project details, such as room sizes, species, widths, thickness, finish, and material type
Photos, inspiration boards, or links you choose to share with us
Anything else you include in a form, email, phone call, or text message

Information collected when you buy from us. When you place an order, we collect the information needed to complete it, such as billing and delivery details and your order history. If you pay by card, your card information is handled by our payment processor. We do not store full card numbers on this Site.

Information collected automatically. When you visit the Site, we and our analytics providers may automatically collect certain technical information. This includes your IP address, browser and device type, the pages you view, the site that referred you, how long you stay, and your approximate location based on your IP address. We collect this using cookies and similar technologies, described below.

How We Use Your Information

We use the information we collect to:

Respond to your questions, prepare quotes, and schedule calls
Process and fulfill orders, arrange delivery or pickup, and provide customer support
Contact you by phone, text, or email based on the preferences you give us
Send occasional updates about specials or inventory, if you have agreed to receive them (you can opt out at any time)
Understand how visitors use the Site so we can improve it
Protect the Site and our business from spam, fraud, and abuse
Comply with legal obligations and enforce our Terms & Conditions

Text Messaging (SMS)

If you text us, or if you give us your mobile number and choose text as your preferred contact method, you agree to receive text messages from Wholesale Hardwoods. These messages are about your inquiry, quote, order, or delivery. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or reply HELP for help. You do not have to agree to receive text messages to buy from us.

We do not sell, rent, or share your mobile phone number, text messaging opt-in data, or consent with third parties or affiliates for their marketing or promotional purposes. We share mobile information only with the service providers that help us deliver our messages, such as our phone and messaging carrier. The sharing described elsewhere in this policy does not apply to text messaging opt-in data and consent.

How We Share Information

We do not sell your personal information. We share it only as needed to run our business:

Service providers that help us run our business, such as website hosting, form handling, email, phone and text messaging, analytics, spam protection, payment processing, and the freight carriers that deliver your order. They may use your information only to perform services for us.
Mills and manufacturers, when needed to source or order your material, or to handle a warranty claim.
Legal and safety reasons, when required by law or legal process, or to protect the rights, property, or safety of Wholesale Hardwoods, our customers, or others.
Business transfers, if our business is merged, sold, or reorganized. Your information may then be transferred as part of that transaction.
With your consent, or at your direction.

Cookies, Analytics, and Spam Protection

Cookies are small files that a website stores on your device. We use cookies and similar tools for the following purposes:

Google Analytics. We use Google Analytics to understand how visitors find and use the Site. Google may set cookies and collect information about your visit. You can learn how Google uses this data at policies.google.com/technologies/partner-sites. You can opt out with the Google Analytics Opt-out Browser Add-on.
Burst Statistics. We use Burst Statistics, a privacy-focused analytics tool. It stores visit statistics on our own web server rather than sending them to an outside analytics company.
hCaptcha. Our forms use hCaptcha to block spam and bots. hCaptcha collects hardware and software information, such as device and browser data, and sends it to its provider for analysis. Your use of hCaptcha is subject to the hCaptcha Privacy Policy and Terms of Service.

Most browsers let you block or delete cookies in their settings. If you do, some parts of the Site, such as our forms, may not work properly. The Site does not currently respond to “Do Not Track” browser signals.

How Long We Keep Information

We keep personal information only as long as we need it. That includes the time needed to respond to you, complete your order, keep business and tax records, resolve disputes, and meet our legal obligations. After that, we delete it or make it anonymous.

How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no website, transmission, or storage system is 100% secure, so we cannot guarantee absolute security.

Your Choices and Rights

Email. You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us.
Text messages. Reply STOP to any text message to opt out.
Access, correction, and deletion. You can ask us to show you, correct, or delete the personal information we hold about you by contacting us using the details below.

Depending on where you live, including Texas and California, state privacy laws may give you additional rights. These can include the right to know what personal information we have about you, to correct or delete it, and to opt out of its sale or use for targeted advertising. We will respond to requests as required by applicable law, and we may need to verify your identity first. We will not treat you differently for exercising your privacy rights. If we deny your request, you may appeal by replying to our response.

Third-Party Links

The Site may link to other websites, such as Google reviews and the Better Business Bureau. Their own privacy policies apply, and we are not responsible for their content or practices.

Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the “Last updated” date above. Using the Site after the update means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Wholesale Hardwoods, LLC
Austin, Texas
Phone or text: (615) 955-2188
Email: danny@wholesalehardwoodsllc.com