Terms & Conditions

Last updated: November 9, 2026

These Terms & Conditions (“Terms”) govern your use of wholesalehardwoods.net (the “Site”) and your purchase of products from Wholesale Hardwoods, LLC (“Wholesale Hardwoods,” “we,” “us,” or “our”). By using the Site, requesting a quote, or placing an order, you agree to these Terms. If you do not agree, please do not use the Site or purchase from us.

1. About Our Products and This Site

We are a wholesale supplier of solid and engineered hardwood flooring for homeowners and contractors. The Site provides general product information and lets you request quotes. Product descriptions, specifications, and photos are for general reference only. Nothing on the Site is an offer to sell until we confirm your order.

2. Quotes and Pricing

We base quotes on the information you give us and on current availability. A quote is valid for the period stated on it. If no period is stated, prices may change until we confirm your order.
Prices shown on the Site, including Specials, may change without notice and are available while supplies last.
Unless stated otherwise, prices do not include sales tax, delivery or freight charges, or other fees.
We may correct errors in pricing, descriptions, or availability at any time. If an error affects your order, we may cancel it and refund any amount you paid for it.

3. Orders and Payment

We accept an order only when we confirm it in writing (including by email or text) and receive full payment or any required deposit.
Payment terms are stated on your quote or invoice. Unless we agree otherwise, material must be paid in full before it ships or is released for pickup.
Contractors may receive separate account terms, which we will agree with you in writing.
Before you order, you are responsible for confirming the quantity, species, grade, width, thickness, and finish.
We may refuse or cancel any order at our discretion. If we cancel, we will refund any amount you paid for that order.

4. Natural Wood Characteristics

Hardwood is a natural product. Color, grain, mineral streaks, knots, and other character vary from board to board, bundle to bundle, and lot to lot. Wood also changes color over time as it is exposed to light. Photos, samples, and on-screen colors are representative only, and delivered material may not match them exactly.

Lower grades, such as #2 and #3 Common (utility grade), are expected to include shorter boards, knots, splits, mill marks, and other rustic character. These grades call for a higher waste factor. These natural and grading characteristics are not defects.

5. Quantities and Waste Factor

We recommend ordering extra material to allow for cutting and culling. This is typically 5–10% for standard installations, and more for diagonal or patterned layouts, rooms with many cuts, or lower grades (often 15% or more for #3 Common). We are not responsible for shortages caused by underestimating the amount needed. We cannot guarantee that material from a later production lot will match your original order.

6. Delivery, Shipping, and Pickup

Delivery dates are estimates. We are not responsible for delays outside our control, such as carrier delays, weather, or mill delays.
You are responsible for having someone available to receive the delivery and for providing a safe, accessible place to unload. Unless agreed otherwise, freight is delivered curbside or to the end of your driveway. Moving material indoors is your responsibility.
Extra charges may apply for redelivery, liftgate service, limited-access locations, or storage.
Risk of loss passes to you when the material is delivered to you or picked up.
Inspect your delivery. Before you sign, count the cartons or bundles and check them for visible damage. Note any shortage or damage on the delivery receipt or bill of lading, and tell us within 48 hours of delivery. If a shortage or damage is not reported this way, we may be unable to honor the claim.

7. Acclimation, Job-Site Conditions, and Installation

Hardwood must be stored, acclimated, and installed according to the manufacturer’s instructions and National Wood Flooring Association (NWFA) guidelines. Keep material in a dry, climate-controlled space. Do not deliver it to a job site while wet work, such as drywall, paint, or concrete, is still underway.
Testing the moisture of the subfloor and the flooring before installation is the responsibility of you and your installer.
We sell material only. Unless we agree in writing, we do not install. We are not responsible for installation workmanship, job-site moisture or humidity, subfloor conditions, or sanding and finishing.
Inspect before you install. You and your installer should inspect every board before it goes down and set aside any board you find unacceptable. Once material is installed, it is considered accepted. We cannot accept claims about visible characteristics or defects after installation.

8. Returns, Cancellations, and Refunds

All sales are final unless we agree to a return in writing.
If we approve a return, the material must be unused, unopened in its original packaging or bundles, and in resaleable condition, and it must be returned within the time we specify. Approved returns may be subject to a restocking fee, and you are responsible for return freight.
The following cannot be returned: special orders, custom-milled material, Specials, closeout or clearance items, #3 Common (utility grade) material, partial cartons, and any material that has been cut or installed.
An order that has already been placed with a mill may be subject to cancellation fees. Deposits on special orders are non-refundable unless we agree otherwise in writing.
We issue approved refunds to the original payment method after we receive and inspect the returned material.

9. Warranties

Some products are covered by a manufacturer’s warranty. That warranty comes from the manufacturer, not from Wholesale Hardwoods. We will pass it along to you and help you coordinate a claim with the manufacturer.

EXCEPT FOR ANY WARRANTY WE GIVE YOU IN WRITING OR ANY MANUFACTURER’S WARRANTY, ALL PRODUCTS ARE SOLD “AS IS.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO OUR PRODUCTS, THE SITE, OR THESE TERMS IS LIMITED TO THE AMOUNT YOU PAID US FOR THE SPECIFIC PRODUCT THAT GAVE RISE TO THE CLAIM. WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. THESE INCLUDE INSTALLATION OR LABOR COSTS, COSTS OF REMOVING OR REPLACING MATERIAL, LOST PROFITS, PROJECT DELAYS, AND DAMAGE TO OTHER PROPERTY.

Some states do not allow certain limits on warranties or liability, so some of the limits above may not apply to you.

11. Use of This Site

You agree to use the Site only for lawful purposes. You may not interfere with the Site, submit false or misleading information, send spam, upload harmful code, or scrape or copy Site content using automated tools.
The text, logos, photos, graphics, and design on the Site belong to Wholesale Hardwoods or are licensed to us. They are protected by copyright and trademark laws, and you may not copy or reuse them without our written permission.
We provide the Site “as is.” We do not guarantee that it will always be available or free of errors.

12. Photos, Reviews, and Information You Share

When you send us photos of your project, reviews, or testimonials, you confirm that you have the right to share them. You also give us a non-exclusive, royalty-free, perpetual license to use, reproduce, and display them on the Site, on social media, and in our marketing. We will not publish your full name, address, or other personal details with them unless you agree. If you would like us to stop using a photo you shared, contact us and we will remove it from the Site and our future marketing.

13. Communications and Text Messages

When you submit a form or contact us, you agree that we may reply by phone, email, or text about your inquiry, quote, or order. Message frequency varies, and message and data rates may apply. Reply STOP to opt out of text messages or HELP for help. You do not have to agree to receive text messages to buy from us. Mobile carriers are not responsible for delayed or undelivered messages. Our Privacy Policy explains how we handle your contact information.

14. Third-Party Links

The Site may link to third-party websites, such as Google reviews and the Better Business Bureau. We do not control these sites and are not responsible for their content, policies, or practices.

15. Indemnification

You agree to defend, indemnify, and hold harmless Wholesale Hardwoods and its owners, employees, and agents from any claims, losses, or expenses (including reasonable attorneys’ fees) arising from your violation of these Terms or your misuse of the Site.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. If you have a concern, please contact us first so we can try to resolve it informally. If a dispute is not resolved within 30 days, it will be heard only in the state or federal courts located in Travis County, Texas, and you consent to the jurisdiction of those courts.

17. Privacy

Your use of the Site is also governed by our Privacy Policy.

18. Changes to These Terms

We may update these Terms from time to time. When we do, we will post the new version on this page and change the “Last updated” date above. The Terms in effect when you place an order apply to that order.

19. General

These Terms, together with any written quote, invoice, or order confirmation we give you, make up the entire agreement between you and us. If these Terms conflict with a written quote or invoice, the quote or invoice controls for that order. If any part of these Terms is found unenforceable, the rest remains in effect. If we do not enforce a provision, that does not waive our right to enforce it later.

20. Contact Us

If you have questions about these Terms, please contact us:

Wholesale Hardwoods, LLC
Austin, Texas
Phone or text: (615) 955-2188
Email: danny@wholesalehardwoodsllc.com